Cancellation and Refund Policy
The financial terms of each project are defined in its accepted proposal and contract.
Last updated: September 2026Before work begins
Submitting a service request creates no charge before a proposal or contract is accepted and a payment is made.
After work begins
Any refund is calculated after deducting completed work, committed costs, non-refundable purchases and the project stage. An advance is not automatically refundable; the project agreement governs.
Recurring services
A future renewal may be cancelled within the notice period in the agreement. A period already started or delivered remains subject to that agreement.
Refund request
Submit the customer name, project or payment reference, date and reason through support. An approved amount is returned to the same account or another legally permitted method.
Third-party costs
Domains, hosting, licences, messaging, payment services and other third-party purchases follow the relevant provider’s refund terms.